Contact & FAQ
Frequently Asked Questions
Have questions? Here are some common questions we get.
What is the Sea to Sky Makerie?
S2S Makerie is an online marketplace featuring handmade, small-batch products from creators within the Sea to Sky corridor. It’s your way to shop truly local — all in one place — while supporting the artisans who make our community special.
Where do the products come from?
Every item is made right here in the Sea to Sky region: Squamish, Whistler, Pemberton, and surrounding areas. When you shop through S2S Makerie, you’re directly supporting local artists, makers, and small independent businesses.
Do you offer delivery?
Yes! We offer free delivery within the Sea to Sky. Orders are grouped and delivered weekly, customers will be notified when their purchases are out for delivery.
Can I send a gift box?
Absolutely. You can build your own gift box from any products on the site, and we’ll assemble it with care using eco-friendly, plastic-free packaging. Gift notes can be added at checkout.
Is your packaging sustainable?
Yes — sustainability is central to how we operate. We use plastic-free, recyclable, compostable and upcycled materials whenever possible.
We strive for zero-waste and encourage customers to reuse or recycle everything that comes with their order.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary, most orders arrive within 3–7 days, depending on your location and the makers involved.
Do you ship outside the Sea to Sky?
Yes we do! Items will be shipped using Canada Post and local couriers, you can choose your preferred shipping method at checkout.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How can I stay updated on new makers and products?
Follow us on Instagram, join our newsletter, or check back often — we’re adding new local creators and handcrafted goods all the time.